Terms of service

Welcome to Ash & Cedar Co. By accessing or using our website (ashandcedarco.com) and purchasing our products, you agree to the following terms.

1. General This site is operated by Ash & Cedar Co. Throughout the site, “we,” “us,” and “our” refer to Ash & Cedar Co. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Products All candles are hand-poured in small batches. Because of this, slight variations in color, scent throw, and appearance between candles are normal and not considered defects. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time.

3. Pricing & Payment All prices are listed in USD and are subject to change without notice. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.

4. Candle Safety Our candles are intended for personal use only. Always burn candles within sight, away from flammable materials, drafts, children, and pets. Trim the wick to 1/4 inch before each use. We are not liable for damage, injury, or loss resulting from improper use or failure to follow safety instructions included with your order.

5. Shipping & Delivery Shipping timelines are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or other events outside our control.

6. Returns & Refunds See our Return & Refund Policy for full details.

7. Intellectual Property All content on this site — including logos, product photography, and descriptions — is the property of Ash & Cedar Co. and may not be used without written permission.

8. Limitation of Liability Ash & Cedar Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to Terms We reserve the right to update these Terms of Service at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Contact Questions about these terms? Reach us at ashandcedarco@gmail.com and we will get back to you!