Refund policy

We want you to love your Ash & Cedar candles. If something isn’t right, here’s how we handle it. We accept returns within 30 days of delivery for unused, unopened candles in their original packaging. To start a return, email us at ashandcedarco@gmail.com with your order number and reason for return. If your candle arrives damaged or defective, contact us within 7 days of delivery with a photo of the item. We’ll send a replacement or full refund at no cost to you — no return shipping required. Because candles are a consumable product, we can’t accept returns on candles that have been burned or used. Sale items and gift cards are final sale. Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. Want a different scent instead? Email us and we’ll set up an exchange once we receive your original item.